We want you to be happy with your purchase. However, given the personal nature of our products, we accept returns and exchanges only if the pillow package has not been opened in any way and the safety seal is intact and not broken.
Please try the pillow on YOUR bed BEFORE opening the pillow package. No exchange or return can be made if the pillow package has been opened and/or if the safety seal is broken. Please keep the box in case of exchange. In the event you need to exchange your pillow, please contact us by email at:
Any exchange or return must be made within 30 days of the date of purchase, and only if the pillow package has not been opened in any way and the safety seal is intact and not broken. You will need a return merchandise authorization code (RMA) in order for your exchange or return to be processed. Please contact us via email so that we can assist you. Exchanges are free of charge via Canada Post.
In the case of a return, once processed, you will receive a confirmation email. Your refund will be credited to the credit card used at time of purchase. All returns to the warehouse via Canada Post Return label (or USA return label) are subject to a $10 return fee. Original shipping charges are non-refundable.