- Terms & Conditions


This website is operated by Headleveler / Ortho-Cerv.  All inquiries may be directed to:

Headleveler / Ortho-Cerv
202 Brunswick Boulevard
Pointe-Claire, Quebec  H9R 5P9

Your use of this website is based on these terms and conditions – please take a few minutes to review them. Your use of this website represents your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, please do not use our website.



Headleveler / Ortho-Cerv reserves the right to update or modify our terms and conditions at any time without notice. By using our website after any changes constitutes your agreement to follow and be bound by the terms and conditions as modified. Therefore, we recommend that you to review our terms and conditions whenever using our website.
In the interest of accuracy, we always do our best to make sure that the information posted on our website is correct and current.   Even though we try to ensure this accuracy, we cannot guarantee that of any of the information on our website is current, and will not be held liable for any inaccuracy or omission concerning any of the information.



All of the information and content on our website is copyright and trademark protected by Headleveler / Ortho-Cerv.  Headleveler / Ortho-Cerv is a registered trademark. The entire content of this website is copyrighted as a collective work under U.S. and Canadian copyright laws.
The entirety of this website is intended solely for personal and non-commercial use by the users of the website.
No right, title or interest of any of the downloaded materials from our site can be transferred to you as a result of any such downloading. Headleveler / Ortho-Cerv reserves the complete title and full intellectual property rights to all content you download from this website.



Your comments regarding our website are always welcome. Please note that any comments whether feedback, ideas, suggestions or other communications (collectively, “Comments”) sent to Headleveler / Ortho-Cerv will become and remain the exclusive property of Headleveler / Ortho-Cerv. Your submitted Comments will allow Headleveler / Ortho-Cerv all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Headleveler / Ortho-Cerv will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. We therefore ask you to not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
If you submit to us a testimonial about our products or services, such submission will not be confidential or secret, and can be used by us in any manner. By submitting or sending a testimonial to use, you: (i) represent and warrant that the testimonial is original to you, that no other party has any rights thereto, and that any “moral rights” in such testimonial have been waived, and (ii) you grant us a royalty-free, unrestricted, perpetual, irrevocable, non-exclusive and fully transferable, assignable and sub-licensable right and license to use, reproduce, publish, distribute, display, translate, summarize, modify and adapt such testimonial (in whole or part) and/or to incorporate it in other works in any form, media, or technology now known or later developed, in our sole discretion, with or without your name. All testimonials found on this website are for the exclusive use of Headleveler / Ortho-Cerv and are not to be reproduced or copied in any way.



Headleveler / Ortho-Cerv assumes no risk or responsibility for your use or any of the content provided on this website.



Under no circumstances, shall Headleveler / Ortho-Cerv or any of their employees, directors, officers, agents, vendors or suppliers by liable for any direct or indirect losses or damages arising out of or in connection with the use or inability to use this website.
This is a comprehensive limitation of liability that applies to all losses and damages of any kind (whether general, special, consequential, incidental, exemplary or otherwise, including, without limitation, loss of data, income or profits), whether in contract, negligence or other tortuous action, even if an authorized representative of Headleveler / Ortho-Cerv has been advised of or should have known of the possibility of such damages.
If you are dissatisfied with this website or any content on the site or with the terms and conditions, you may discontinue using the website. You acknowledge, by your use of this website, that your use of the site is at your own risk.
Applicable law may not allow the limitation of liability set forth above, so this limitation of liability may not apply to you. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then the aggregate liability of Headleveler / Ortho-Cerv under such circumstances for liabilities that otherwise would have been limited shall not exceed one dollar ().



By accessing and using this website, you agree that your access to and use of this website is subject to these terms and conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of Canada.



All of the information contained on this site is intended as general information only. It is not intended to replace the advice of health-care professionals, or to be relied upon instead of the advice of health-care professionals. If you suffer from neck or back pain and require treatment advice specific to your personal medical situation, we recommend that you consult with a qualified health-care professional.



The Headleveler / Ortho-Cerv Junior pillows are intended for use in beds only.  The Junior pillows are not to be used in cribs, cradles, bassinettes, or playpens.









All shipping rates are per order and vary depending on quantity of pillows ordered.

Delivery times
Vary (usually between 3 and 5 business days)



In the event that the delivering party deems the package to be undeliverable or is not picked-up from the shipping depot, the package will be sent back to Headleveler / Ortho-Cerv.  Headleveler / Ortho-Cerv will then credit back the amount of the goods purchased minus the freight to the credit card on file.



We want you to be happy with your purchase.  However, given the personal nature of our products, we accept returns and exchanges only if the pillow package has not been opened in any way and the safety seal is intact and not broken.



Please try the pillow on YOUR bed BEFORE opening the pillow package. No exchange or return can be made if the pillow package has been opened and/or if the safety seal is broken.  Please keep the box in case of exchange. In the event you need to exchange your pillow, please contact us by email at:


Any exchange or return must be made within 30 days of the date of purchase, and only if the pillow package has not been opened in any way and the safety seal is intact and not broken.  You will need a return merchandise authorization code (RMA) in order for your exchange or return to be processed.  Please contact us via email so that we can assist you.  Exchanges are free of charge via Canada Post.

In the case of a return, once processed, you will receive a confirmation email.  Your refund will be credited to the credit card used at time of purchase.  All returns to the warehouse via Canada Post Return label (or USA return label) are subject to a $10 return fee.  Original shipping charges are non-refundable.



The personal information you provide us is solely used to do business with you.  We do not share, rent or sell our mailing or e-mail lists.  At Headleveler / Ortho-Cerv, we concentrate all of our efforts to ensure and guarantee a maximum security firewall to prevent any intruder on our system. We assure you that all of the information transmitted through our website is secure. Secure Paypal certification prevails and protects your information on the web and processes your order through a safe environment.

To read more about Secure PayPal, please visit the Security Section of PayPal.

We want you to experience the same awesome results our customers have!

You will not be disappointed, we want you to have the best sleep ever!